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At Hawke’s Bay Regional Council we recognise that COVID-19 is already having a significant impact for our communities and this will continue for some time to come. We are closely monitoring the evolving landscape and will move quickly to support our community. On this page we will keep you up to date with information and operational updates.

Last updated: 5pm, 23 March 2020.

Getting in touch

Find out all the ways you can get in touch with us on our contact us page

FillWyI1NTUiLDM3MF0 covid bannerHow we are operating

We continue to be guided by our values and caring for each other. We are carefully watching the national and regional response to COVID-19 (Corona virus), responding to any advice from experts and helping share notices and information in our region. 

We are working to ensure that we support our communities and ensure that our essential services continue during this period. Many of our staff will be working remotely and we will be de-prioritising non-essential work as that becomes necessary.

This will change the way we’ll work with you. For example, our front line receptions are now closed and staff will not be meeting with community members face-to-face. However, we do have a number of contact-free ways that people can get in touch, including by phone, email or via our website.

Where to go for information

The unite against COVID-19 website provides everything you need to know about COVID-19 in one place. Follow the simple steps you can take to unite against the virus and slow its spread. Find out the latest updates, what the COVID-19 alert levels mean and what help is available.


Operational updates

Business continuity

Our business continuity plans are being put in practice and most staff are now working remotely. The health and well being of our employees is paramount and we are following directions from the Ministry of Health and supporting our staff as staff and our communities are now more isolated.

Regional Council events and meetings

All gatherings big and small have now been cancelled. Necessary meetings will continue remotely so that we can ensure our vital democracy continues.

Due to the extraordinary circumstances, the Regional Council has unanimously agreed to consolidate all committee meetings into a weekly Council meeting to be held by video for the next four weeks. For updated information about any Council meetings please visit the Our Council – Meetings section.

The Council also delegated the chief executive the authority to make urgent decisions in specified situations during the COVID-19 pandemic and while the Government’s alert levels make meetings of Council impractical.

Public transport

  • Only people working in essential services or people accessing essential services (supermarkets, healthcare, pharmacies) can travel on the bus
  • Whether onboard or at bus stops people should maintain a 2 metre distance from other people
  • On weekdays we’re operating the Saturday timetable PLUS Routes 10, 11, 16A, 16B and 17
  • The normal weekend timetable will be operating on Saturdays/Sundays
  • goBay bus travel is currently FARE FREE

Any changes to services or restrictions will be shared on the goBay website.

Responding to incidents

The Regional Council will continue to respond to significant incidents that require an emergency response such as major pollution events, e.g. truck crash, oil spill, significant discharges to waterways. For other minor incidents we still want the public to call in and we will be logging those calls but not physically responding.

In general, odour complaints are not a high priority for a physical response.


We recognise that this situation will have a significant impact for our communities and local industry. We are closely monitoring the evolving landscape and will move quickly to support our community.

Parks, rivers, and Hawke’s Bay trails

Our regional parks and rivers are now closed to vehicles.

We recognise that people will be wanting to get some fresh air, but we ask that if you want to walk or bike in the regional parks, near our rivers, or on the Hawke’s Bay Trails that you only do so in those close to your home and with the people in your household.

For advice on keeping yourself healthy and safe while out, head to


We are compiling some FAQs that will be on this page. Please check our website for information or contact us here, or call 0800 108 838. 



Disclaimers and Copyright
While every endeavour has been taken by the Hawke's Bay Regional Council to ensure that the information on this website is accurate and up to date, Hawke's Bay Regional Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hawke's Bay Regional Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

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