How to pay for the Regional Council services online and payment methods guide.
There are many payment options for the Regional Council services. If you cannot pay an account by the due date, please contact the relevant department from the table below.
When making a payment online, it is important that you use the correct reference details, so that we can assign the payment to you.
This table shows you what information we need you to provide for each type of payment:
|Payment||Particulars||Analysis Code||Reference||Bank Account Number|
|Rates||Ratepayer Name||Valuation Roll Number||Property Address||02 0700 0010824 004|
|Sustainable Homes||Ratepayer Name||Valuation Roll Number||Property Address||02 0700 0010824 005|
|Leasehold Rent||Leaseholder Name||Customer Number (eg X1234)||Property Address||02 0700 0010824 000|
|LGOIMA Requests||Name||Reference Number||'LGOIMA' and last 3 digits of OIR no.||02 0700 0302819 000|
|Consent Application||Applicant Name||reference supplied by consents or on cover of application||Consent Application||02 0700 0302819 000|
|All other payments||Customer Name||Customer Number||Goods or service||02 0700 0302819 000|
Direct Debit is the easiest and quickest way to make sure that your rates or Sustainable Homes payments are paid on time and that you don't incur any penalties. Forms can be found at the bottom of this page.
If you wish to pay rates or leasehold installments fortnightly or monthly. You can arrange this through your bank, or set this up on your internet banking. Please note that sustainable Homes cannot be paid by Automatic Payment. These payments can be made by direct debit or annual payment in advance. You need to be sure your rates payments are updated each year and completed by 20 September. See table above for bank account and details of payment required.
Credit card payments are currently limited to Visa or MasterCard. These payments can be made through our website or at the Regional Council office at 159 Dalton Street , Napier. You will find step by step instructions as you go through the payment process.
Important: A service fee of 2.0% per transaction or a minimum fee of $1 is applied to credit card transactions paid via our website by our bank BNZ (the Regional Council does not receive any part of this fee). Transactions made after 10.30pm NZ time will be processed on the following business day. Before making payments online please ensure you see our Online Service Payment Terms and our Refund Policy. Credit card payments at our Dalton Street counter do not attract a service fee.
You can organise this yourself through your bank. See table above for bank account and details of payment required. Check your invoice/assessment for the correct the Regional Council Bank Account number for your payment.
Cheques are being completely phased out from 1 July 2021, although some banks will be phasing out from 23 May 2021.
We will not accept cheques after the individual banks discontinutation date.
Hawke’s Bay Regional Council’s accounts desk is open between 8am – 5pm to pay by cash, credit card or EFTPOS. If you are paying rates near the last day of payment (20 September) please expect queues and delays. Rates payments can also be made at any BNZ branch - please ensure you take your rates assessment with you.
Refund policy – If at any stage your rate account is in credit, you are entitled to a refund. Simply apply in writing to the Regional Council for refund of the whole or a part of credited rates. Please include your valuation roll number and property address in the application (which can be by email to firstname.lastname@example.org). the Regional Council will process your payment refund as soon as practicable after receiving your application. No cash refunds will be given. If we do not have your basic bank details you will be asked to provide a deposit slip, or similar proof of account details. An email is sufficient.
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While every endeavour has been taken by the Hawke's Bay Regional Council to ensure that the information on this website is accurate and up to date, Hawke's Bay Regional Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hawke's Bay Regional Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.
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