Our customer promise as to what you can expect us to do, and how to give us feedback.
As our customer you can expect us to:
Our commitment to you:
Chief Executive - Hawke’s Bay Regional Council
Our commitment to service excellence is very important to us. If you feel that we have not met our commitment, please let us know. You can do this through our feedback page, or by letter, or email us at firstname.lastname@example.org.
Your feedback is very important to us as we are committed to providing a quality service as outlined in our customer promise.
We are interested in hearing about what you found good and not so good, and any suggestions you may have for improvement.
All feedback is summarised and reported to the Group Manager that the feedback is relevant to. We use feedback to help us improve.
Please use the form above to give us your feedback about our service, our people or our website.
If you have a complaint about the Council’s standard of service, actions or lack of actions by staff, you can use the form or you can submit your complaint by letter to: The Chief Executive, Private Bag 6006, Napier 4142 or email us at email@example.com.
Why do we need your contact details?
Whether it is a comment, compliment or a complaint we want to let you know what action was taken.
Thank you in advance for your feedback.
Disclaimers and Copyright
While every endeavour has been taken by the Hawke's Bay Regional Council to ensure that the information on this website is accurate and up to date, Hawke's Bay Regional Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hawke's Bay Regional Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.
© Hawke's Bay Regional Council - www.hbrc.govt.nz / +64 6 835 9200 / firstname.lastname@example.org