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Total MobilityKaupapa Tautoko Hari Hunga Hauā

The Total Mobility Scheme (TMS) provides passenger services travel for Hawke’s Bay residents, who are unable to use public transport due to a significant, permanent impairment.

During Covid-19 total mobility users must wear a mask. 

The Total Mobility Scheme pays 50% of the cost of a passenger fare (up to a maximum amount) for those on the Scheme.

The scheme is administered by Hawke’s Bay Regional Council, and funded by both the Council and New Zealand Transport Agency.

How can I join the Total Mobility Scheme?

If you have a significant, permanent impairment which prevents you from using your own car or travelling on a bus, you will need to be assessed to make sure that you are genuinely in need of subsidised passenger travel, and that you meet the criteria of the Scheme.

How do I get assessed?

There is a brochure available which gives information about the scheme. This is available in related documents above or use the button link below. You will need to contact one of the organisations to be assessed and the assessor will ask you some questions about your mobility and may take a photo for an ID card.

Total Mobility Brochure

What will it cost me?

Membership of the scheme is free, however the agency who assesses you may charge a small fee if you are not a member of their organisation.

What happens after I’ve been assessed?

If your application meets the criteria for the Total Mobility Scheme, Hawke’s Bay Regional Council will issue you with:

  • A book of travel vouchers, which entitle you to 50% discount on passenger service fares (some conditions apply).
  • Guidelines on the conditions of use of the vouchers, including information about the service providers and many of the common questions people ask about the scheme.
  • A photo ID card, which you will need to keep safe and show to the driver each time you travel.

For more information please contact​, or +64 6 835 9200

Assessing Agencies

  • Age Concern Napier +64 6 842 1346
  • Age Concern Hastings +64 6 870 9060
  • Age Concern Flaxmere +64 6 879 7003
  • Age Concern Havelock North +64 6 877 6488
  • Age Concern Central Hawke’s Bay +64 6 858 9158
  • Dementia HB Napier +64 6 834 0417
  • Dementia HB Hastings +64 6 878 7502
  • CCS Disability Action Hawke's Bay +64 6 834 0499
  • Epilepsy Association Hawke's Bay +64 6 835 5537
  • Hawke’s Bay Multiple Sclerosis Society Inc +64 6 843 3000
  • Parkinsons Hawke’s Bay +64 6 844 9135
  • Blind Foundation +64 6 835 3777
  • Stroke Central Regions Hawke's Bay +64 0800298 858

Transport Companies

Here is a list of companies who accept total mobility vouchers.

Transport / Taxi Company


Wheelchair Services Additional

½ Price Cabs, Napier + Hastings
24 hour / 7 days  on call service

 06 974 4444


 Folded wheelchair

Baywide Taxis, Napier + Hastings
24 hour / 7 days  on call service

 0800 885533


 Folded wheelchair

Bruno’s Mobility Services       
Booking required

 06 843 8478

 Wheelchair with occupant

CHB Cabs, Waipukurau
on call service

 06 858 7920

 Folded wheelchair

Driving Miss Daisy - Napier            
Booking required                                             

06 844 0620

 Folded wheelchair

Driving Miss Daisy - Hastings          
Booking required                                                      

 06 878 5029

 Wheelchair with occupant

Driving Miss Daisy – Havelock North            
Booking required                                                     

 06 877 8476

 Wheelchair with occupant

Hastings Taxis, Hastings
24 hour / 7 days  on call service

 06 878 5055

 Wheelchair with occupant

HB Combined Taxis, Napier
24 hour / 7 days  on call service

 06 835 7777

Wheelchair with occupant

Monique Driving You
Napier- Hastings -Havelock North              
Booking required

06 8777 807 

Wheelchair with occupant

Pink Total Transport, Napier          
Booking required

 06 835 5300

 Wheelchair with occupant

Village Shuttle -  Havelock North and Hastings                 
Booking required                                     

 06 877 7632
0800 777 796
021 167 6411


Viv’s Companion Driver Service
Central Hawke’s Bay     
Booking required                                                                                                             

 856 6824
027 211 3663

 Wheelchair with occupant


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