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How to pay your rates

There are a number of options for paying Hawke's Bay Regional Council rates that will suit your needs and budgeting, some you can arrange yourself, others you can organise through our Rates team +64 6 835 9200.

Directdebit webbannerHow to pay your rates

The Regional Council makes it easy for you to pay your rates using a method that best suits your needs. 

If you wish to pay by direct debit you can include this year's rates  and spread across the year, without incurring a penalty. Sign up here.

Ways you can pay your rates

Direct debit is the easiest way to set up your payments as you don’t need to adjust your payment amounts each year.

You can sign up to pay by direct debit (single payment or monthly payments), or change your existing direct debit arrangement using the link below.

Directdebit webbanner

Important: When making a payment online and through your bank account, it is important that you use the correct reference details, so that we can assign the payment to you – see the Make a Payment page.

You can arrange to pay rates or leasehold instalments at your preferred frequency by setting up an automatic payment through your bank. You need to be sure your rates payments are updated each year and completed by 20 September. See table below for bank account and details of payment required.

For more information contact our friendly rates team on 00646 835 9200.

Please note that sustainable Homes cannot be paid by Automatic Payment.

Payment Particulars Analysis Code Reference Bank Account Number Telephone
Rates Ratepayer Name Valuation Roll Number Property Address 02 0700 0010824 004


Credit card payments are currently limited to Visa or MasterCard. These payments can be made through our website or at the Regional Council office at 159 Dalton Street , Napier. You will find step by step instructions as you go through the payment process. You can also pay by credit card using your  internet banking. Find out more here.

Pay Online Here

Important: A service fee of 2.0% per transaction or a minimum fee of $1 is applied to credit card transactions paid via our website by our bank BNZ (the Regional Council does not receive any part of this fee).
Transactions made after 10.30pm NZ time will be processed on the following business day. Before making payments online please ensure you see our Online Service Payment Terms and our Refund Policy.
Credit card payments at our Dalton Street counter do not attract a service fee.

You can pay using your internet bank with either a single payment by the due date, or you can set up a payment plan to suit your budget, ensuring that you have cleared the full balance by the due date. More details on the Make a Payment page.

Cheques are no longer accepted, due to being phased out.



Hawke’s Bay Regional Council’s customer service desk is open between 8am – 5pm to pay by cash, credit card or EFTPOS. If you are paying rates near the last day of payment (20 September) please expect queues and delays. Rates payments can also be made at Wairoa, Hastings, Central Hawke's Bay District Council offices, and Waipukurau library. Please ensure you take your rates assessment with you.

We encourage those ratepayers who are experiencing extreme financial hardship as a result of the cyclone (particularly if your house, business, productive land, livelihood, or employment has been affected by Cyclone Gabrielle), in the first instance to contact our rates team for a confidential conversation about how we can assist you.

If as a result of this conversation, you may be eligible for a remission, please complete this rates remission form or use the online email application form here.

We are happy to help you solve any payment difficulties and discuss payment options. Please contact the Regional Council Rates Team as soon as possible on +64 6 8359200 or 0800 108 838.

Rates Penalties

Please pay your rates by 20 September each year to avoid a 10% penalty charge. A further penalty of 10% will be added on the first working day after 1 July the following year to all outstanding rates, including the penalty amount.

Remissions and Postponements

The Regional Council has policies for rates remission in special circumstances, postponement in cases of financial hardship or natural disaster, and remission/postponement for Māori freehold land.

Refer to our policy on remissions on penalties in the Long Term Plan. 

We are happy to help you solve any payment difficulties and discuss payment options, but you need to contact us before the due date. Contact the Regional Council Rates staff on +64 6 835 9200 or 0800 108 838.

Refund policy

If at any stage your rate account is in credit, you are entitled to a refund.  Simply apply in writing to the Regional Council for refund of the whole or a part of credited rates.  Please include your valuation roll number and property address in the application (which can be by email to The Regional Council will process your payment refund as soon as practicable after receiving your application. No cash refunds will be given. If we do not have your bank details you will be asked to provide proof of yoour account.


Disclaimers and Copyright
While every endeavour has been taken by the Hawke's Bay Regional Council to ensure that the information on this website is accurate and up to date, Hawke's Bay Regional Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hawke's Bay Regional Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

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