There are a number of options for paying Hawke's Bay Regional Council rates that will suit your needs and budgeting, some you can arrange yourself, others you can organise through our Rates team +64 6 835 9200.
The Regional Council makes it easy for you to pay your rates using a method that best suits your needs.
If you wish to pay by direct debit you can include this year's rates and spread across the year, without incurring a penalty. Sign up here.
Direct debit is the easiest way to set up your payments as you don’t need to adjust your payment amounts each year.
You can sign up to pay by direct debit (single payment or monthly payments), or change your existing direct debit arrangement using the link below.
Important: When making a payment online and through your bank account, it is important that you use the correct reference details, so that we can assign the payment to you – see the Make a Payment page.
You can arrange to pay rates or leasehold instalments at your preferred frequency by setting up an automatic payment through your bank. You need to be sure your rates payments are updated each year and completed by 20 September. See table below for bank account and details of payment required.
For more information contact our friendly rates team on 00646 835 9200.
Please note that sustainable Homes cannot be paid by Automatic Payment.
|Payment||Particulars||Analysis Code||Reference||Bank Account Number||Telephone|
|Rates||Ratepayer Name||Valuation Roll Number||Property Address||02 0700 0010824 004||
Credit card payments are currently limited to Visa or MasterCard. These payments can be made through our website or at the Regional Council office at 159 Dalton Street , Napier. You will find step by step instructions as you go through the payment process. You can also pay by credit card using your internet banking. Find out more here.
Important: A service fee of 2.0% per transaction or a minimum fee of $1 is applied to credit card transactions paid via our website by our bank BNZ (the Regional Council does not receive any part of this fee).
Transactions made after 10.30pm NZ time will be processed on the following business day. Before making payments online please ensure you see our Online Service Payment Terms and our Refund Policy.
Credit card payments at our Dalton Street counter do not attract a service fee.
You can pay using your internet bank with either a single payment by the due date, or you can set up a payment plan to suit your budget, ensuring that you have cleared the full balance by the due date. More details on the Make a Payment page.
Cheques are no longer accepted, due to being phased out.
Hawke’s Bay Regional Council’s customer service desk is open between 8am – 5pm to pay by cash, credit card or EFTPOS. If you are paying rates near the last day of payment (20 September) please expect queues and delays. Rates payments can also be made at Wairoa, Hastings, Central Hawke's Bay District Council offices, and Waipukurau library. Please ensure you take your rates assessment with you.
We encourage those ratepayers who are experiencing extreme financial hardship as a result of the cyclone (particularly if your house, business, productive land, livelihood, or employment has been affected by Cyclone Gabrielle), in the first instance to contact our rates team for a confidential conversation about how we can assist you.
We are happy to help you solve any payment difficulties and discuss payment options. Please contact the Regional Council Rates Team as soon as possible on +64 6 8359200 or 0800 108 838.
Please pay your rates by 20 September each year to avoid a 10% penalty charge. A further penalty of 10% will be added on the first working day after 1 July the following year to all outstanding rates, including the penalty amount.
The Regional Council has policies for rates remission in special circumstances, postponement in cases of financial hardship or natural disaster, and remission/postponement for Māori freehold land.
Refer to our policy on remissions on penalties in the Long Term Plan.
We are happy to help you solve any payment difficulties and discuss payment options, but you need to contact us before the due date. Contact the Regional Council Rates staff on +64 6 835 9200 or 0800 108 838.
If at any stage your rate account is in credit, you are entitled to a refund. Simply apply in writing to the Regional Council for refund of the whole or a part of credited rates. Please include your valuation roll number and property address in the application (which can be by email to firstname.lastname@example.org). The Regional Council will process your payment refund as soon as practicable after receiving your application. No cash refunds will be given. If we do not have your bank details you will be asked to provide proof of yoour account.
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