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How to pay your rates

There are a number of options for paying Hawke's Bay Regional Council rates that will suit your needs and budgeting, some you can arrange yourself, others you can organise through our Rates team +64 6 835 2955.

How to pay your rates

The Regional Council makes it easy for you to pay your rates  using a method that best suits your needs. Information on Rates Penalties is also further down this page.

We realise that the new payment date of 20 September may cause budgeting difficulties. We can help in a number of ways:

  • No penalty fees will be charged until 1 February 2021.
  • To spread payments you can include this year’s rates balance into your direct debit plan. This means that you will pay a higher amount each month until 20 September 2021, to clear current 2020-21 rates plus the estimated 2021-22 rates, by 20 September 2021. Then we will recalculate your payments for the following year.

If you have any questions, or are experiencing financial difficulty, please call our friendly rates team on (06) 835 9200 or email us at

Ways you can pay your rates

Direct debit is the easiest way to set up your payments as you don’t need to adjust your payment amounts each year.

You can sign up to pay by direct debit (single payment or monthly payments), or change your existing direct debit arrangement using the link below.

Online direct debit form

Important: When making a payment online and through your bank account, it is important that you use the correct reference details, so that we can assign the payment to you – see the Make a Payment page.

You can arrange to pay rates or leasehold instalments at your preferred frequency by setting up an automatic payment through your bank. You need to be sure your rates payments are updated each year and completed by 20 September. See table below for bank account and details of payment required.

For more information contact our friendly rates team on 00646 853 2955.

Please note that sustainable Homes cannot be paid by Automatic Payment.

Payment Particulars Analysis Code Reference Bank Account Number Telephone
Rates Ratepayer Name Valuation Roll Number Property Address 02 0700 0010824 004


Credit card payments are currently limited to Visa or MasterCard and can be made through our website. Please note that a service charge of 2% will apply to online payments if you pay via our website or at the Regional Council office at 159 Dalton Street , Napier.. You can also pay by credit card using your  internet banking. Find out more here.

Pay Online Here

Important: A service fee of 2.0% per transaction or a minimum fee of $1 is applied to credit card transactions paid via our website by our bank BNZ (the Regional Council does not receive any part of this fee).
Transactions made after 10.30pm NZ time will be processed on the following business day. Before making payments online please ensure you see our Online Service Payment Terms and our Refund Policy.
Credit card payments at our Dalton Street counter do not attract a service fee.

You can pay using your internet bank with either a single payment by the due date, or you can set up a payment plan to suit your budget, ensuring that you have cleared the full balance by the due date. More details on the Make a Payment page.

Please make sure all cheques are payable to Hawke’s Bay Regional Council, and return along with remittances for each property. Place all required information in an envelope with payment and send to Hawke’s Bay Regional Council, Private Bag 6006, Napier 4142. Please ensure you mail your payment at least one week before the due date to avoid penalty.

Please note: Cheques are being phased out, so check with your bank to find out when you will be affected by this. The rates team can assist you to set up an alternative payment method.



Hawke’s Bay Regional Council’s accounts desk is open between 8am – 5pm to pay by cash, cheque, credit card or EFTPOS. If you are paying rates near the last day of payment (20 September) please expect queues and delays. Rates payments can also be made at any BNZ branch. Please ensure you take your rates assessment with you.

Rates Penalties

Please pay your rates by 1 February 2021 to avoid a 10% penalty charge. A further penalty of 10% will be added on the first working day after 1 July to all outstanding rates, including penalties.

Any misaddressed payments are not the responsibility of Hawke’s Bay Regional Council. Please ensure you address your payment to P.O.Box 3332 Napier.

Remissions and Postponements

The Regional Council has policies for rates remission in special circumstances, postponement in cases of financial hardship or natural disaster, and remission/postponement for Māori freehold land.

Refer to our policy on remissions on penalties in the Long Term Plan. 

We are happy to help you solve any payment difficulties and discuss payment options, but you need to contact us before the due date. Contact the Regional Council Rates staff on +64 6 835 2955 or 0800 108 838.

Refund policy

If at any stage your rate account is in credit, you are entitled to a refund.  Simply apply in writing to the Regional Council for refund of the whole or a part of credited rates.  Please include your valuation roll number and property address in the application (which can be by email to The Regional Council will process your payment refund as soon as practicable after receiving your application.No cheque or cash refunds will be given. If we do not have your basic bank details you will be asked to provide a deposit slip, or similar proof of account details.


Disclaimers and Copyright
While every endeavour has been taken by the Hawke's Bay Regional Council to ensure that the information on this website is accurate and up to date, Hawke's Bay Regional Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hawke's Bay Regional Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

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