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Customer Experience Representative


About The opportunity | Ko te āheinga:

Our Customer Experience team is looking for an effervescent and kind, solutions focused Customer Experience Representative with a passion for delivering exceptional, quality customer service. These front facing positions play a key role in creating the overall customer experience and building rapport with our customers.

With a focus on continuous improvement, we’ve been on a journey revaluating our customer service offering to the community and we’re looking for the right candidates to help us bring our ‘first contact resolution’ vision to fruition.

Customer Experience Representatives are the first point of contact to handle all customer interactions through either phone, email, website or social media channels in a friendly, professional and efficient manner.  There will also be the expectation to provide support across the wider customer experience team as required, including the payments counter.


About you | E pā ana ki a koe:

You will have some customer service experience and be confident in dealing with the public and handling a range of situations and queries. This role oozes variety, so a go getter with a can-do attitude is a must!  In this role You will be able to remain calm under pressure, pick up systems with ease, and able to juggle multiple tasks on the go.  You will also be friendly, empathetic, dynamic and have a great sense of humour.

In addition to the above you will also have:

  • Excellent communication skills
  • A logical and enthusiastic approach to systems and processes
  • Conflict management and negotiation skills
  • Proficiency with computers, system administration and data entry
  • Good knowledge of cash handling, receipting, reconciliations, and banking


What we offer | Nga huanga mōu:

Other benefits of working for our team include limited income protection and life insurance, subsidised eye tests and lenses, flu vaccinations, and other well-being initiatives. HBRC also has a strong commitment to developing and upskilling people within a flexible and supportive working environment. To see a full list of our benefits please visit our website:

We value diversity and as such we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status although applicants must have existing rights to work in New Zealand. HBRC is responsible for Civil Defence emergencies and as such, all staff may be called upon to support the response.


How to apply | I pēhea ki te whakauru:

All applicants must have existing rights to work in New Zealand.

Instead of a traditional cover letter, we would love you to tell us (in 500 words or less) what an excellent customer experience means to you and how you could weave your experience into this role at HBRC

To view the job description please click here.

 Please apply via Seek.

Applications close 15 March 2023 however we will be interviewing suitable candidates as they apply so please express your interest for the role ASAP.


About us | E pā ki a mātou:

At Hawke’s Bay Regional Council our purpose is to work with our community to protect and manage the region’s precious taonga of rivers, lakes, soils, air, coast and biodiversity for health, wellbeing and connectivity. Our organisation is diverse and our work is varied. Our structure comprises of six key business units; Corporate Services, Integrated Catchment Management, Asset Management, Māori Partnerships, Policy & Regulation, and the Executive Advisory Group which also consists of the Civil Defence and Emergency Management.


We focus on prioritising:

Te kounga o te wai, te haumarutanga me te mārohirohi ā-āhuarangi o te whakamarutanga | Water quality, safety and climate-resilient security.  

Kia koi, kia toitū hoki te whakamahinga o te whenua | Climate-smart and sustainable land use. 

Kia ora, kia āhei, kia mārohirohi ā-āhuarangi hoki te rerenga rauropi | Healthy, functioning and climate-resilient biodiversity. 

Kia toitū, kia mārohirohi ā-āhuarangi hoki ngā ratonga me ngā hanganga ā-whare | Sustainable and climate-resilient services and infrastructure. 

28 February 2023

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