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ICT Support Officer


Te whakapakari tahi i tō tātau Taiao – Enhancing our environment together.

Our vision is a healthy environment and a resilient and prosperous community.


About The opportunity | Ko te āheinga:

At Hawke’s Bay Regional Council, our ICT section is dedicated to delivering top-notch ICT support and solutions. The team is driven by a commitment to exceptional customer service and continuous improvement. We foster a supportive and collaborative work environment where every team member can grow and thrive.

We are seeking an enthusiastic ICT Support Officer to join our dynamic ICT team. In this role, you will:

  • Manage and resolve service requests and helpdesk calls efficiently, ensuring a strong customer-centric approach.
  • Provide 1st level remote and in-person support for hardware and software, ensuring timely resolution of issues.
  • Support the procurement, configuration, and management of hardware and software assets.
  • Assist with the installation, troubleshooting, and management of corporate applications and user profiles.
  • Collaborate with the ICT team to analyse and resolve technical issues, translating complex IT concepts for various audiences.
  • Maintain up-to-date ICT policies and procedures through excellent documentation skills.

View the full job description here.


About you | E pā ana ki a koe:

We are looking for someone with strong customer service skills and a professional, positive attitude. The ideal candidate will have:

  • Excellent documentation skills for maintaining up-to-date ICT policies and procedures.
  • Proficiency in managing service desk operations, hardware/software troubleshooting, and application support.
  • Effective communication skills to translate complex IT concepts for various audiences.
  • Resilience, adaptability, and flexibility to keep up with the ever-changing nature of HBRC. 

Join us and be part of a team where you can grow and develop your technical skills while making a real impact by improving ICT services and customer satisfaction.


What we offer | Nga huanga mōu:

The salary range for this role is between $56,700 to $63,000 and will depend on the qualifications and experience of the successful candidate. 

Other benefits of working for our team include:

  • Flexible working options to support work/life balance
  • 5 weeks annual leave after 3 years
  • 4% superannuation after 3 years
  • Life insurance and income protection 
  • Subsidised eye tests and lenses, flu vaccinations, and other well-being initiatives 
  • Strong commitment to developing and upskilling people within a supportive working environment. 

See a full list of our staff benefits here 

As an equal opportunity employer, we are dedicated to creating a welcoming and inclusive environment. We recognise that collaborative and innovative organisations depend on having a workforce made up from a diverse range of perspectives and experiences. We're all about excellence, and we encourage open communication – if you need any specific support, just let us know! Our main goal is to empower each person to share their unique talents to contribute to the outcomes for our community. This commitment ensures that our workplace is a dynamic and progressive space where everyone can flourish.

HBRC is responsible for Civil Defence emergencies and as such, all staff may be called upon to support the response.


How to apply | I pēhea ki te whakauru:

Applications close 16 July 2024.

Please apply through Seek. If you would like any further information regarding the role, please email

Applicants must have existing rights to work in New Zealand.


About us | E pā ki a mātou:

At Hawke’s Bay Regional Council our purpose is to work with our community to protect and manage the region’s precious taonga of rivers, lakes, soils, air, coast and biodiversity for health, wellbeing and connectivity. Our organisation is diverse, and our work is varied. Our structure comprises of six key business units; Corporate Services, Integrated Catchment Management, Asset Management, Māori Partnerships, Policy & Regulation, and the Executive Advisory Group which also consists of the Civil Defence and Emergency Management.


We focus on prioritising:

Te kounga o te wai, te haumarutanga me te mārohirohi ā-āhuarangi o te whakamarutanga | Water quality, safety and climate-resilient security.  

Kia koi, kia toitū hoki te whakamahinga o te whenua | Climate-smart and sustainable land use. 

Kia ora, kia āhei, kia mārohirohi ā-āhuarangi hoki te rerenga rauropi | Healthy, functioning and climate-resilient biodiversity. 

Kia toitū, kia mārohirohi ā-āhuarangi hoki ngā ratonga me ngā hanganga ā-whare | Sustainable and climate-resilient services and infrastructure. 

17 June 2024

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