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ICT Desktop Support

20120531 3

Council’s vision is a healthy environment and a resilient and prosperous community. Our focus is to prioritise Te kounga o te wai, te haumarutanga me te mārohirohi ā-āhuarangi o te whakamarutanga ~ Water quality, safety and climate-resilient security.  Kia koi, kia toitū hoki te whakamahinga o te whenua ~ Climate-smart and sustainable land use. Kia ora, kia āhei, kia mārohirohi ā-āhuarangi hoki te rerenga rauropi ~ Healthy, functioning and climate-resilient biodiversity. Kia toitū, kia mārohirohi ā-āhuarangi hoki ngā ratonga me ngā hanganga ā-whare ~ Sustainable and climate-resilient services and infrastructure. 

About the Opportunity:

The Hawke’s Bay Regional Council is seeking applications for an ICT Desktop Support to join a great team and deliver excellent customer service across the organisation.  The purpose of the ICT Infrastructure and Support Team is to ensure all ICT Services are reliable, secure and easily accessible.

The key objectives of the ICT Desktop Support role are:

  • Providing assistance in management, deployment and delivery of the Council’s desktop and application environment.
  • Developing and maintaining a wide range of documentation relating to the systems supported by the team.
  • Ensuring that all standards, guidelines and policies are followed.
  • Service deliver of the desktop, application, and standard operating environment as well as centralised and operational management.

We are looking for someone who:

  • Has a “can do!” attitude.
  • Is self-motivated.
  • Is customer focused.

The successful candidate will ideally possess and demonstrate the following competencies:

  • Tertiary, Microsoft, ITIL or other industry standard certification or qualifications      
  • Evidence of professional development or relevant certifications.
  • Provide proactive level 1 and level 2 operational support as well as reactive incident management with problem management: with guidance from Level 3 when unable to resolve
  • 2+ years’ experience with end user software and application support in a corporate environment, including Windows 10, Microsoft Office Applications; Outlook, Word, Excel and MS Teams. Proficiency at writing PowerShell scripts, GPOS and Conditional Polices
  • Experience in group policy management
  • Experience with Active Directory design for computers and users
  • Experience with Windows Intune
  • Experience with Windows operating systems
  • Formal study/Qualification in a related field
  • Communicates well with non-technical staff

The salary range for this role is $58,000 to $65,000 per annum depending on qualifications and experience.

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Applicants must have existing rights to work in New Zealand.

If this sounds like you then we are keen to hear from you. We will be interviewing suitable candidates as applications are received and may close the advertisement when we have found the right person.

Click here to view job description

Apply via SEEK

Applications close: 13 November 2020


30 October 2020

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