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ICT Service Desk Officer

Staff Photo 4 September 2019

About the Opportunity:

Due to internal promotion, we are looking for an ICT Service Desk Officer to join our team on a permanent full-time basis. The role is the first contact to our 300+staff and is responsible for answering support calls and requests, providing exceptional customer service, and resolving level 1 technical issues with computers, cell phones, MFP printers and meeting room technologies. The position will also assist with and monitor level 2 requests.

 About you:

You will be a smart, proactive, ‘can do’ person who is able to unleash your exceptional customer service, time management and problem-solving skills in our close-knit and positive minded ICT team.

 You may be a recent graduate however some experience with hardware and software would be advantage.

You will also have the following skills:

  • First class customer service, and a real ‘can do’ attitude!
  • Level 1 administrative skills with Microsoft Active Directory.
  • Excellent communication and problem-solving ability with an ability to manage customer expectations.
  • Outstanding time management and task prioritisation; and
  • A passion for Hawke’s Bay and technology!

The salary range for this role is between $51,930 to $57,700 depending on the qualifications and experience of the successful candidate.

Other benefits of working for our team include limited income protection and life insurance, subsidised eye tests and lenses, flu vaccinations, and other well-being initiatives. HBRC also has a strong commitment to developing and upskilling people within a flexible and supportive working environment. To see a full list of our benefits please click here.

 All applicants must have existing rights to work in New Zealand.

 We value diversity and as such we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status although applicants must have existing rights to work in New Zealand. HBRC is responsible for Civil Defence emergencies and as such, all staff may be called upon to support the response.

 To view the job description please click here.

Please apply via Seek

1 July 2022

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