Total MobilityKaupapa Tautoko Hari Hunga Hauā

The Total Mobility Scheme pays 75% of the cost of a passenger fare (up to a maximum amount) for those on the Scheme.

The scheme is administered by Hawke’s Bay Regional Council, and funded by both the Council and New Zealand Transport Agency.

There is a brochure available which gives information about the scheme. This is available by clicking the button link below. 

Total Mobility Scheme Information brochure

How can I join the Total Mobility Scheme?

If you have a significant, temporary or permanent impairment which prevents you from using your own car or travelling on a bus, you will need to be assessed to make sure that you are genuinely in need of subsidised passenger travel, and that you meet the criteria of the Scheme.

How do I get assessed?

You will need to contact one of the assessing agencies listed on this page. An assessor will ask you some questions about your mobility and may take a photo for an ID card. 

What will it cost me?

Membership of the scheme is free, however the agency who assesses you may charge a small fee if you are not a member of their organisation.

What happens after I’ve been assessed?

If your application meets the criteria for the Total Mobility Scheme, Hawke’s Bay Regional Council will issue you with:

• A photo ID card with a magnetic strip which entitles you to 75% discount on passenger service fares (some conditions apply). You will need to show this card to the driver each time you travel.
• Guidelines on the conditions of use of the card, including information about the service providers and many of the common questions people ask about the scheme.
• Total Mobility Scheme Transport Operator information is available by clicking the the button link below.

Total Mobility Transport Operator information brochure

For more information please contact totalmobility@hbrc.govt.nz​ or +64 6 835 9200

Assessing agencies

• Age Concern Napier – 06 842 1346

• Age Concern Hawke's Bay – 06 858 9158
  (Central Hawke’s Bay)

• Age Concern Hawke’s Bay – 06 870 9060
  (Hastings and Havelock North)

• Age Concern Flaxmere – 06 879 7003

• Blind Low Vision NZ – 06 835 3777
  (Members only)

• Brain Injury Hawke's Bay – 06 878 6875

• CCS Disability Action Hawke's Bay – 06 834 0499

• Dementia HB Hastings – 06 878 7502

• Dementia HB Napier – 06 834 0417

• Enliven - Older People Services – 06 281 2534

• Epilepsy Association Hawke's Bay – 0800 374 537 or 027 308 8971

• Hawke’s Bay Multiple Sclerosis Society Inc – 06 835 8542 or 027 733 0304

• Heretaunga Seniors – 06 870 7025

Transport companies

Here is a list of companies who accept total mobility cards.