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Total MobilityKaupapa Tautoko Hari Hunga Hauā

The Total Mobility Scheme (TMS) provides passenger services travel for Hawke’s Bay residents, who are unable to use public transport due to a significant, permanent impairment.

The Total Mobility Scheme pays 75% of the cost of a passenger fare (up to a maximum amount) for those on the Scheme.

The scheme is administered by Hawke’s Bay Regional Council, and funded by both the Council and New Zealand Transport Agency.

There is a brochure available which gives information about the scheme. This is available in related documents above or use the button link below. 


How can I join the Total Mobility Scheme?

If you have a significant, permanent impairment which prevents you from using your own car or travelling on a bus, you will need to be assessed to make sure that you are genuinely in need of subsidised passenger travel, and that you meet the criteria of the Scheme.

How do I get assessed?

You will need to contact one of the assessing agencies listed on this page. An assessor will ask you some questions about your mobility and may take a photo for an ID card. 

What will it cost me?

Membership of the scheme is free, however the agency who assesses you may charge a small fee if you are not a member of their organisation.

What happens after I’ve been assessed?

If your application meets the criteria for the Total Mobility Scheme, Hawke’s Bay Regional Council will issue you with:

  • A photo ID card with a magnetic strip which entitles you to 75% discount on passenger service fares (some conditions apply). You will need to show this card to the driver each time you travel.
  • Guidelines on the conditions of use of the card, including information about the service providers and many of the common questions people ask about the scheme.

For more information please contact​, or +64 6 835 9200

Assessing agencies

  • Age Concern Napier +64 6 842 1346

  • Age Concern Hastings +64 6 870 9060

  • Age Concern Flaxmere +64 6 879 7003

  • Age Concern Havelock North +64 6 877 6488

  • Age Concern Central Hawke’s Bay +64 6 858 9158

  • Dementia HB Napier +64 6 834 0417

  • Dementia HB Hastings +64 6 878 7502

  • CCS Disability Action Hawke's Bay +64 6 834 0499

  • Epilepsy Association Hawke's Bay +64 6 835 5537

  • Hawke’s Bay Multiple Sclerosis Society Inc +64 6 843 3000

  • Parkinsons Hawke’s Bay +64 6 844 9135

  • Blind Foundation +64 6 835 3777

  • Stroke Central Regions Hawke's Bay 0800 298 858

Transport companies

Here is a list of companies who accept total mobility vouchers.

Transport / Taxi company


Wheelchair services additional

Baywide Taxis, Napier + Hastings
24 hour / 7 days  on call service

 0800 885 533


 Folded wheelchair

Driving Miss Daisy - Hastings/Havelock North          
Booking required                                                      

 06 878 5029

 Wheelchair with occupant

Driving Miss Daisy – Taradale/Napier            
Booking required

06 844 0620

Wheelchair with occupant

Freedom Companion Driving – Hastings/Havelock North
Booking required

06 870 7267
027 269 3604
0800 956 956

Wheelchair with occupant

(electric or manual)

Freedom Companion Driving – Napier/Taradale
Booking required

06 833 7121
021 022 29089
0800 956 956

 Wheelchair with occupant

(electric or manual)

Hastings Taxis - Hastings
24 hour / 7 days  on call service

 06 878 5055

 Wheelchair with occupant

HB Combined Taxis, Napier
24 hour / 7 days  on call service

 06 835 7777

Wheelchair with occupant

Monique Driving You
Napier, Hastings, and Havelock North              
Booking required

06 877 7807 

Wheelchair with occupant

Pink Total Transport, Napier          
Booking required

 06 835 5300 

 Wheelchair with occupant

Viv's Taxi Service 2023
Booking required

027 211 3663

  Wheelchair with occupant


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While every endeavour has been taken by the Hawke's Bay Regional Council to ensure that the information on this website is accurate and up to date, Hawke's Bay Regional Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hawke's Bay Regional Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

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