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How to pay your rates

There are a number of options for paying Hawke's Bay Regional Council rates that will suit your needs and budgeting, some you can arrange yourself, others you can organise through our Rates team +64 6 835 2955.

How to pay your rates

The Regional Council makes it easy for you to pay your rates by the due date using a method that best suits your needs. Information on Rates Penalties is also further down this page.

If you have any questions, please email us at rates@hbrc.govt.nz or call our Rates Office on (06) 8352955.

Ways you can pay your rates

Direct debit is the easiest way to set up your payments as you don’t need to adjust your payment amounts each year. Reminder - we are changing the due date for your rates from July 2020 next year.

Are you a new direct debit customer?

You can sign up for a single annual direct debit payment, or a monthly payment here. 

Online direct debit form

Are you an existing direct debit customers?

If you are on a single annual direct debit payment: If you are on the three payment direct debit option:
  • If you wish to continue your single annual payment you don’t need to do anything.
  • Your payment for this year (2019-2020) will direct debit as planned 31 January 2020.
  • Your payment for next year (2020-2021) will automatically change over to the new due date of 20 September 2020.
  • If you want to sign up to the new monthly payment plan see the details below.
  • Your payments for this year’s rates invoice (2019-2020) will process as planned. You don’t need to do anything this year, but you will for next year’s payments.
  • Your direct debit payment option of three payments in November, December, and January will no longer be available after 31 January 2020.
  • If you want to sign up to the new monthly payment plan see the details below.
  • Or you may wish to set up a single annual payment by direct debit on the due date.
New monthly payment option

You may wish to change to our new monthly payment option to spread your rates throughout the year. You can do this immediately. We will advise you of the amount required each month to clear your combined 2019-2020 and 2020-2021 rates by the 2020-2021 due date of 20 September 2020. Then, each year we will recalculate your monthly payments, and advise you of any changes.

To change your payment plan please complete the online form.

If you have any questions, please email us at rates@hbrc.govt.nz or call our Rates Office on (06) 8352955.

Important: When making a payment online and through your bank account, it is important that you use the correct reference details, so that we can assign the payment to you – see the Make a Payment page.

You can arrange to pay rates or leasehold instalments at your preferred frequency by setting up an automatic payment through your bank . More details on the Make a Payment page.

Credit card payments are currently limited to Visa or MasterCard and can be made through our website. More details on the Make a Payment page. Please note that a service charge of 2% will apply to online payments if you pay via our website. You can also pay by credit card using your  internet banking.

You can pay using your internet bank with either a single payment by the due date, or you can set up a payment plan to suit your budget, ensuring that you have cleared the full balance by the due date. More details on the Make a Payment page.

Please make sure all cheques are payable to Hawke’s Bay Regional Council, and return along with remittances for each property. Place all required information in an envelope with payment and send to Hawke’s Bay Regional Council, Private Bag 6006, Napier 4142. Please ensure you mail your payment at least one week before the due date to avoid penalty.

Hawke’s Bay Regional Council’s accounts desk is open between 8am – 5pm to pay by cash, cheque, credit card or EFTPOS. If you are paying rates near the last day of payment (31st January)  please expect queues and delays. Rates payments can also be made at any BNZ branch. Please ensure you take your rates assessment with you.

New due date for Regional Council Rates next year 2020

A heads up that there will be a change to the due date for your rates from next year. Regional Council invoices are currently sent out in September each year, with final date for payment 31 January.

From July 2020, rates will be invoiced in early August and due by 20 September 2020. Pay your rates as usual this year, or take advantage of our new monthly direct debit option to make sure you’ve paid in full by the new due date. See our handy new rates calculator on our direct debit page to help you work out potential monthly repayments.

More information about the changes can be found here.

Rates Penalties

Please pay your rates on time to avoid penalty rates. Rates are due on 1st October.  However the Regional Council gives you until 31 January for final payment after which a 10% penalty is charged. A further penalty of 10% will be added on the first working day after 1 July to all outstanding rates, including penalties.

Any misaddressed payments are not the responsibility of Hawke’s Bay Regional Council. Please ensure you address your payment to P.O.Box 3332 Napier.

Remissions and Postponements

The Regional Council has policies for rates remission in special circumstances, postponement in cases of financial hardship or natural disaster, and remission/postponement for Māori freehold land.

Refer to our policy on remissions on penalties in the Long Term Plan. 

We are happy to help you solve any payment difficulties and discuss payment options, but you need to contact us before the penalty date. Contact the Regional Council Rates staff on +64 6 835 2955 or 0800 108 838.

Refund policy

If at any stage your rate account is in credit, you are entitled to a refund.  Simply apply in writing to the Regional Council for refund of the whole or a part of credited rates.  Please include your valuation roll number and property address in the application (which can be by email to rates@hbrc.govt.nz). The Regional Council will process your payment refund as soon as practicable after receiving your application.No cheque or cash refunds will be given. If we do not have your basic bank details you will be asked to provide a deposit slip, or similar proof of account details. An email is sufficient.

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Disclaimers and Copyright
While every endeavour has been taken by the Hawke's Bay Regional Council to ensure that the information on this website is accurate and up to date, Hawke's Bay Regional Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hawke's Bay Regional Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

© Hawke's Bay Regional Council - www.hbrc.govt.nz / +64 6 835 9200 / info@hbrc.govt.nz